What is the average production lead time?
It depends on the product, decoration, quantity and delivery location. After artwork approval, standard production often takes two to four weeks. Every schedule is confirmed before ordering.
Promotional merchandise FAQ
Clear answers on lead times, minimum quantities, samples, proofs, decoration, compliance, landed prices, quality control and delivery.
Is there a minimum order quantity?
Yes, but it varies by product and technique. Some on-demand options start at one unit; industrial production usually becomes relevant from tens or hundreds of pieces.
Can a sample be approved before production?
Yes. Depending on the project, approval may use digital artwork, a proof, a blank sample or a decorated prototype. The control level is set according to risk, budget and deadline.
How do you choose the right decoration technique?
The choice depends on the material, artwork, number of colours, expected durability and volume. Embroidery, screen print, transfer, engraving and digital print are compared by finish and total cost.
Can you deliver to multiple addresses?
Yes. Centralised, multi-site or individual shipping can be arranged according to countries, volumes and customs constraints. Logistics are included in the estimate.
Which logo files should be supplied?
A vector AI, EPS, SVG or PDF file is generally best. If only PNG or JPG is available, send the largest clean version plus any brand guidelines and colour references.
Can you work from an early idea?
Yes. A context, audience, date and budget are often enough to begin. We turn the intention into practical selection criteria and a short, explained shortlist.
How can unused merchandise be avoided?
Start with real use, choose a realistic quantity and select quality recipients will want to keep. Context, season, size, care and existing alternatives all matter.
Are catalogue products always available?
No. The catalogue is inspiration and represents solution families. Stock, colours, sizes, minimums, prices and lead times are checked for each brief.
How are sustainability requirements handled?
We first clarify priorities such as lifespan, material, origin, certification, packaging, quantity, transport and end of life, then document evidence and limitations.
How does a repeat order work?
We reuse the approved product, colours, sizes, artwork and proof, while checking stock, price and lead time again. Recurring programmes can include alert thresholds and a replacement plan.
Can you assemble custom kits?
Yes. Products, documents and client-supplied items can be combined in one kit. Packaging, protection, presentation order, weight, returns and shipping data are planned together.
What information appears on an artwork proof?
The proof identifies the product, base colour, technique, position, decoration size and intended colours. It validates layout, while a physical prototype may still be needed for texture or critical colour.
How are apparel sizes managed?
We check the product-specific size guide and recommend fitting or a sample where possible. The split is based on actual needs, with a measured buffer for high-demand sizes.
What exactly is included in the landed price?
The landed price combines product, setup, decoration, fixed fees, quality control, packaging, transport and, where relevant, taxes or formalities. The quotation states assumptions and exclusions.
How is quality checked before shipping?
Control may include an approved sample, in-production checks, batch photographs or pre-shipment inspection. Product, quantity, colour, decoration, function and packing criteria are defined in advance.
Can you match an exact Pantone colour?
Pantone is a useful target, but results depend on technique, material, base colour, ink or thread. We state realistic tolerances and recommend a decorated sample for colour-critical projects.
What happens if a product goes out of stock?
We check expected restock time, other colours and stock in other regions. If needed, alternatives are compared by use, material, size, colour, decoration, budget and origin, with approval before substitution.
How can surplus after an event be reduced?
Quantity should reflect registrations, expected attendance, staff needs and an explicit buffer. Undated, reusable designs and collected apparel sizes reduce surplus, while remaining units receive a planned future use.
Do technical products require specific documents?
Yes, depending on product and destination. Batteries, chargers, radio devices, toys, food-contact items and protective equipment may require different declarations, tests, instructions or markings.
How can I compare quotes with different unit prices?
Put both offers on the same basis: exact item, material, quantity, decoration, setup, sample, packaging, shipping and destination. Add fixed charges before calculating a delivered cost per item or recipient. Check what is excluded, such as quality checks, returns and reorders, and ask for any missing assumption.
What should I prepare before requesting a quote?
Share the objective, recipients, estimated quantity, deadline, destinations and a delivered budget. Include available artwork, brand rules, material preferences and any use or compliance constraints. Mark what is decided and what remains open; ranges for volume and budget can still support useful comparisons.
What is the difference between an artwork proof and a physical sample?
The artwork proof records the chosen item and decoration instructions: size, placement, text and variants. A physical sample lets you inspect material, feel, fit, assembly and sometimes the actual decoration. Both checks can matter for sensitive finishes or colours. Keep the approved version and confirm later changes in writing.
How should I prepare delivery to multiple addresses?
Provide a checked address list, the intended contents and variant for each recipient, delivery dates and a contact for exceptions. Test a complete parcel for protection, weight, dimensions and labelling. Compare delivered cost per address including packing, transport, returns and reshipping. Share only the personal data needed for delivery.
How can I choose a quantity without excess stock?
Start from actual recipients, distribution method and an explicit replacement buffer. Compare quantity tiers alongside setup, storage, shipping and the risk of dated designs or unusable sizes. If demand is uncertain, consider a smaller first wave or a reorder, subject to availability and colour consistency. Decide what happens to surplus before production.